Why Attend

This course creates confident and powerful female leaders: women who are ready to step up and be acknowledged for the great leaders they truly are. By the end of this course, participants will be able to distinguish between a manager and a leader and use their leadership skills to become assertive and influential. This course aims to give participants the knowledge, skills and confidence they need to be effective leaders in the workplace.
Participants will be able to identify their own leadership style using behavioral models and, most importantly, be aware of the impact of their behavior on others, and how they are perceived by colleagues, seniors and direct reports. Participants will also learn how to communicate assertively and to handle conflicts so that they can make their voice heard, be respected as a confident leader and have the courage to hold difficult conversations when necessary. As a result they will increase their sphere of influence, strengthen working relationships, build rapport and trust with employees, and develop a reputation as an effective leader.

Course Methodology

Through an innovative mixture of trainer input and participant interaction, everyone is encouraged to participate in an experiential learning environment. The learning is enjoyable, memorable and easy to implement, with a strong focus on practical application and open discussion.

Course Objectives

By the end of the course, participants will be able to:

  • Undertake the role, qualities and skills of an effective, confident leader
  • Give valuable feedback to colleagues at every level of the organization
  • Coach others using recognized frameworks and models
  • Utilize communication styles to improve relationships within teams and achieve common goals
  • Apply delegation methods to enhance the output of their department and team
  • Become highly influential in their environment and be pioneers for female leaders and professionals

Target Audience

This course will benefit women who have just begun managing teams or those who hold supervisory positions. It is also ideal for women who wish to take a managerial position but have not yet done so. This course will also suit those in managerial positions who have not received formal training.

Target Competencies

  • Setting Goals
  • Giving Feedback
  • Coaching
  • Conflict Resolution
  • Stress Management
  • Delegating


3 Days


This program is led by a female trainer and open to female participants only.

Course Outline

o The difference between managers and leaders
o The desirable qualities of a leader
o Essential skills of leadership
o Typical challenges facing every female leader
o Why goal-setting is the most important skill of leadership
o The difference between intentions and objectives
o Setting objectives and the benefits
o The objective-setting framework
o How to convert an intention into an objective
o The top 7 complaints of feedback
o The purpose of giving feedback
o Feedback – the true meaning
o When, where, and how often to provide feedback
o The two types of feedback
o The recommended ratio
o The non-emotional feedback model
o Difficult conversations and anxiety
o The power of coaching in the workplace
o The 3 key skills of coaching
o What to avoid
o The coaching mind-set
o Using the GROW (Goal, Options, Reality, Way Forward) model
o Coaching topics
o The difference between coaching and mentoring
o Benefits of communicating effectively
o The 4 communication styles and how to identify them
o Tension and conflict resolution systems
o Your communication style
o The communication style of others and how to recognize and adapt to it
o Becoming a key influencer
o Stress behaviors and how they affect others
o Managing stress in the workplace
o Barriers to delegation
o Benefits of delegating
o Methods of delegation