Service Strategies Customer Service Certification & Training’s

  • Certified Service Representative (CSR)

This certification is for entry level graduates. This connects them with the work environment and helps them understand the basics of how to handle  exceptionally the service given to a customer. This fully equips them for the job in terms of dealing with both internal and external customer.

Who Should Attend

  • Customer service representatives
  • Fresh graduates
  • Youth Corpers
  • Job seekers
  • For people who want a refresher course in Customer Service

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right.

Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills

Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only)

Duration: 3weeks

  • Weekend Class (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: (Contact us)

Installment Payment allowed.

Inclusions:

  • Great fun, knowledge packed interactive class
  • One of our BEST trainers
  • Lunch and refreshments
  • Comprehensive course-ware
  • Certification Certificate
  • Certified Service Professional (CSP)

This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employer’s value, and exhibit commitment to professional growth.
Certified Service Professional (CSP) Certification course is designed for working professionals who aspire to increase their knowledge, advance their career and drive significant improvement in their service operations.

Who Should Attend

  • Customer service representatives
  • Customer service officers
  • Customer service executives
  • Marketers
  • Sales Representatives and Executives
  • Business development executives
  • Call coordinators and service dispatchers
  • Anyone in contact with a customer

Training Outcome

  • Ensure customer expectations are consistently met.
  • Reduce issue resolution time and escalations.
  • Improve customer satisfaction and loyalty.

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right.

Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills

Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only)

Duration: 4weeks

  • Weekend Class (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: (Contact us)

Installment Payment allowed.

Inclusions:

  • Great fun, knowledge packed interactive class
  • One of our BEST trainers
  • Lunch and refreshments
  • Comprehensive course-ware
  • Certification Certificate
  • Certified Support Professionals (CSP)

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.

Who Should Attend

  • Supervisors
  • Team leads
  • Operations Staff
  • Experienced Service Professionals.
  • Experienced Sales Executives
  • Any members of the organization that interact with customers

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right.

Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills

Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only)

Duration: 5weeks

  • Weekend Class (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: (Contact us)

Installment Payment allowed.

Inclusions:

  • Great fun, knowledge packed interactive class
  • One of our BEST trainers
  • Lunch and refreshments
  • Comprehensive course-ware
  • Certification Certificate
  • Certified Field Service Engineer (CFSE)

One of the key performance indicators for field service engineers, technicians is their ability to effectively communicate with customers. Achieving “trusted advisory” status with the customer depends on the technician’s ability to resolve issues efficiently and communicate the inherent value of the service.
This program provides audience with the professional skills needed to represent their company and satisfy customers in today’s competitive environment.
They will leave the program motivated and excited about their job, and ready to deliver world-class service.

Who Should Attend

  • Engineers
  • Technical staff

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right.

Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills

Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only)

Duration: 5weeks

  • Weekend Class (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: (Contact us)

Installment Payment allowed.

Inclusions:

  • Great fun, knowledge packed interactive class
  • One of our BEST trainers
  • Lunch and refreshments
  • Comprehensive course-ware
  • Certification Certificate
  • Certified Customer Service Trainer (CCST) /Certified Customer Service Leader (CCSL)

Empower yourself with the Service Quality Institute informative and insightful service certification workshop: a four-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.

The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.

Who Should Attend

  • Supervisors
  • Managers
  • Team Leads

This internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com) will position you right.

Attain your certification under the world’s industry leading Service Capability & Performance (SCP) Career Certification program from Service Strategies Corporation USA.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Our training and career development courses are what you need to reach your goals.

Certify Your Skills

Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only)

Duration: 5weeks

  • Weekend Class (Saturdays only)
  • Weekday class (Tuesday & Thursday)

Fee: (Contact us)

Installment Payment allowed.

Inclusions:

  • Great fun, knowledge packed interactive class
  • One of our BEST trainers
  • Lunch and refreshments
  • Comprehensive course-ware
  • Certification Certificate