Why Attend

The aim of the course is to provide participants with the knowledge and skills required to understand and apply the attributes and competencies of results based leaders. The course highlights the significance of assertiveness to produce significant results. It also addresses the correlation between emotional intelligence competencies, leadership styles, organizational climate and bottom line results.

Course Methodology

The course features the use of team activities, group discussions, as well as group debriefs. A self-assessment aimed at helping participants discover their leadership profiles is also used.

Course Objectives

By the end of the course, participants will be able to:

  • Identify the attributes and competencies of results based leaders
  • Appraise, through a self-assessment exercise, their leadership profile across twelve dimensions
  • Illustrate their assertiveness by using the appropriate communication style
  • Demonstrate how emotionally intelligent results based leaders influence the organizational climate and bottom line results
  • Describe the significant cultural dimensions in trying to deal with different cultures

Target Audience

All individuals who strive to introduce a culture of achievement within their organizations. This applies to those who have the responsibility of leading others and managing their performance including executive managers, division directors, department heads, section heads, supervisors and team leaders.

Target Competencies

  • Leading and managing people
  • Verbal and non verbal communication
  • Listening
  • Inspiring individuals and groups
  • Influencing others
  • Results orientation


3 Days

Course Outline

o Leadership and management: vital complementary roles
o Results based leadership: attributes and results
o The five practices of results oriented leaders
o Roles and competencies of results based leaders
o The V formation
o Trait and behavioral theories
o The managerial grid
o Situational leadership
 Maturity level of the group
 Maturity levels and leadership styles
 Leadership behavior: directive or supportive
o Administration and scoring
o Interpretation of results: Stage I
 Focus on character
 Focus on analysis
 Focus on accomplishment
 Focus on interaction
o Interpretation: Stage II
 Character: enthusiasm, integrity, self renewal
 Analysis: fortitude, perceiving, judgment
 Accomplishment: performing, boldness, team building
 Interaction: collaboration, inspiring, serving others
o Importance and objective of communication
o How effective managers spend their time
o The 7-38-55% rule
o Attributes of results based leaders
 Being visible and available
 Being responsible and responsive
 Being trustworthy and respectful
 Being role models
o Communicating with assertiveness
 Passive, aggressive and assertive styles
 The assertive communicator
o An overview of EI
 EI defined
 ‘IQ’ versus ‘EQ’
 The four competency clusters
o How results based leaders influence organizational climate
o Organizational climate: the 6 components
o Correlation between EI competencies, styles, climate and results
o “Leadership that gets results”: Goleman’s article on style and bottom line results
o Culture defined
o Dimensions of culture
o Hofstede’s cultural dimensions
o Leadership behavior and culture clusters