Learn how to deliver the best level of customer service within the organisation
Develop skills in areas such as resolving customer issues, managing customers commendably, customer retention, values and ethics of the business and professional development
Learn the impact of customer service which is important for a wide range of industries
Learn the different customer service settings to be used in relevance to industries like banks, restaurants, hotels and retail outlets
Develop people management skills and learn to talk effectively with people in a positive manner at all times
Ability to demonstrate a high level of customer service skills to potential employers
Are you looking to develop your customer service skills?
Give your career a boost with the well-recognised Cedars&Oaks’s Diploma in Customer Service. Cedars&Oaks , as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.
The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.