The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.
Who Should Attend
- Team leads
- Bank Operations Staff
- Any members of the organization that interact with customers
- Elearning – #70, 500 plus Online Exam fee.
- Classroom – #85, 500 plus Online Exam fee.
(Instalment payment allowed)
Duration: 5 weeks (Saturdays only)
The Training Dates
- New class starts: February 23, 2019.
- New class starts: March 30, 2019.
- New class starts: April 27, 2019.
- New class starts: May 25, 2019.
- New class starts: June 29, 2019.
- New class starts: July 27, 2019.
- New class starts: August 31, 2019.
- New class starts: September 28, 2019.
- New class starts: October 26, 2019.
- New class starts: November 30, 2019.
Class size for the above certification classes: 15 per class.
Benefits you will gain
- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal for 3 months.
- Internationally Recognized Accredited Qualification.
- Excellent customer service and administrative support
Methods of Assessment
The course is assessed online with a final, multiple-choice test, which is marked automatically. You will know instantly whether you have passed the course.