The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.

Who Should Attend

  • Supervisors
  • Team leads
  • Bank Operations Staff
  • Technicians
  • Architects
  • Any members of the organization that interact with customers

Course Fee:

  • Elearning – #65, 000 plus Online Exam fee.
  • Classroom – #50, 000 plus Online Exam fee.

(Instalment payment allowed)

Duration: 5 weeks (Saturdays only)                                           

The Training Dates

  • New class starts: February 23, 2019.
  • New class starts: March 30, 2019.
  • New class starts: April 27, 2019.
  • New class starts: May 25, 2019.
  • New class starts: June 29, 2019.
  • New class starts: July 27, 2019.
  • New class starts: August 31, 2019.
  • New class starts: September 28, 2019.
  • New class starts: October 26, 2019.
  • New class starts: November 30, 2019.

Class size for the above certification classes: 15 per class.

Benefits you will gain

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal for 3 months.
  • Internationally Recognized Accredited Qualification.
  • Excellent customer service and administrative support

Methods of Assessment

The course is assessed online with a final, multiple-choice test, which is marked automatically. You will know instantly whether you have passed the course.

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