This certification is for entry-level graduates. This connects them with the work environment and helps them understand the basics of how to handle and exceptional the service is given to a customer. This fully equips them for the job in terms of dealing with both internal and external customers.

Who Should Attend

  • Customer service representatives
  • Fresh graduates
  • NYSC members
  • Job seekers
  • For people who want a refresher course in Customer Service.

Course Fee:  

  • Elearning – #55, 000 plus Online Exam fee.
  • Classroom – #45, 500 plus Online Exam fee.

(Instalment payment allowed)

Duration: 3 weeks (Saturdays only)

The Training Dates

  • New class starts: February 23, 2019.
  • New class starts: March 30, 2019.
  • New class starts: April 27, 2019.
  • New class starts: May 25, 2019.
  • New class starts: June 29, 2019.
  • New class starts: July 27, 2019.
  • New class starts: August 31, 2019.
  • New class starts: September 28, 2019.
  • New class starts: October 26, 2019.
  • New class starts: November 30, 2019.

Class size for the above certification classes: 15 per class.

Benefits you will gain

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal for 3 months.
  • Internationally Recognized Accredited Qualification.
  • Excellent customer service and administrative support

Methods of Assessment

The course is assessed online with a final, multiple-choice test, which is marked automatically. You will know instantly whether you have passed the course.

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