Cedars&Oaks Consults Ltd. provides Nigeria’s leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve and make the most of the training.
CORE PRODUCT AND SERVICES
SERVICE STRATEGIES, CUSTOMER SERVICE CERTIFICATION & TRAINING
Certified Service Representative (CSR)
This certification is for entry level graduates. This connects them with the work environment and helps them understand the basics of how to exceptionally handle the service given to a customer. This fully equips them for the job in terms of dealing with both internal and external customer.
Certified Service Professional (CSP)
This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates, as well as a unique service for customers, ensuring high standard delivery.
Certified Support Professionals (CSP)
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution.
Certified Field Service Engineer (CFSE)
One of the key performance indicators for field service engineers, technicians is their ability to effectively communicate with customers. Achieving “trusted advisor” status with the customer depends on the technician’s ability to resolve issues efficiently and communicate the inherent value of the service.
BOOKING TERMS & CONDITIONS
What we offer
- Real experiential learning
- Continuous Curriculum Improvement
- Diverse training portfolio
- Great fun, hands on training
- Our BEST trainers
- Lunch and refreshments
- Comprehensive courseware
- Your course, tailored to you
- Certificate of Completion
It has been an exceptional experience for me. I did not finish the training without any value added. It was worth it.
I got exposed to a lot of details I haven’t paid attention to. More importantly, in just 3weeks of classes, I got some ideas that I applied to my job & they yielded physical results.