Cedars&Oaks Consults Ltd. provides Nigeria’s leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve and make the most of the training.

CORE PRODUCT AND SERVICES

Public classes 100%
In-House Training 100%
Online training 100%
E-Learning 100%

SERVICE STRATEGIES, CUSTOMER SERVICE CERTIFICATION & TRAINING

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Certified Service Representative (CSR)

This certification is for entry level graduates. This connects them with the work environment and helps them understand the basics of how to exceptionally handle the service given to a customer. This fully equips them for the job in terms of dealing with both internal and external customer.

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Certified Service Professional (CSP)

This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates, as well as a unique service for customers, ensuring high standard delivery.

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Certified Support Professionals (CSP)

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution.

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Certified Field Service Engineer (CFSE)

One of the key per­for­mance indi­ca­tors for field ser­vice engi­neers, technicians is their abil­ity to effec­tively com­mu­ni­cate with cus­tomers. Achiev­ing “trusted advi­sor” sta­tus with the customer depends on the technician’s abil­ity to resolve issues effi­ciently and com­mu­ni­cate the inher­ent value of the service.

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BOOKING TERMS & CONDITIONS

You can book a course online by accessing our website; sending an email to enquiries@cedarsandoaks.com or calling any of our mobile numbers regardless of your preferred training location.
Delegates can defer or transfer to another course once booking has been confirmed. However such intention must be in writing via email to us. These transfers are effected without charge as long as the tuition fees remain the same.
Notification for cancellation should be sent via email 7days prior to the commencement of the course. Cedars&Oaks Consults Ltd. reserves the right to charge fees if notification is received less than 3days prior to the commencement of the course.
Following course bookings, delegates will be issued an invoice containing our bank details. All payments must be received prior to the commencement of the course. All fees are VAT exclusive.
Refunds can be made 5days prior to the commencement of the course. A written request should be sent via email to enquiries@cedarsandoaks.com stating clearly the reason(s) for withdrawal at least 3 days prior to the commencement of the course. An administrative charge of 5% may apply. However, should a delegate wish to withdraw after a cancellation or postponement of a course by Cedars&Oaks Consults Ltd., a full refund may apply.

What we offer

  • Real experiential learning
  • Continuous Curriculum Improvement
  • Diverse training portfolio
  • Great fun, hands on training
  • Our BEST trainers
  • Lunch and refreshments
  • Comprehensive courseware
  • Your course, tailored to you
  • Certificate of Completion

Testimonials

It has been an exceptional experience for me. I did not finish the training without any value added. It was worth it.
CHIJIOKE
I got exposed to a lot of details I haven’t paid attention to. More importantly, in just 3weeks of classes, I got some ideas that I applied to my job & they yielded physical results.
MICHAEL

Our Happy Clients