Office Skills and Receptionist course

Who is this course

 Individuals who would like to start working as an Office
Administrator, Administrative Assistant or Receptionist.
 Experienced office workers who need to brush up their
skills.

Certification

Successful candidates will be awarded a “Certificate in Office Skills & Reception”.

Career Paths

Receptionist
Office Administrator
Office Manager
Administrative / Office Manager
Personal Assistant
Human Resources (HR) Administrator
Executive Assistant
Personal Assistant
Executive Assistant to CEO
Human Resources (HR) Manager

Course Outline

WEEK 1

  • DEVELOPING CUSTOMER SERVICE SKILLS
  • BUSINESS REPORTS AND LETTER WRITING
  • E-MAILS WRITING TIPS
  • TYPING SPEED DEVELOPMENT
  • TIPS FOR SPEED READING

WEEK 2

  • MICROSOFT WORD
  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT OUTLOOK
  • MICROSOFT ACCESS

WEEK 3

  • DIARY MANAGEMENT
  • HANDLING CONFIDENTIAL DOCUMENTS
  • JOB FUNCTIONS AND DESCRIPTION OF OFFICE ADMIN/ MANAGER
  • SUCCESSFUL MEETING MINUTES
  • NOTE TAKING
  • DOCUMENT PROOFREADING

WEEK 4

  • APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
  • DELIVERING POSTAL MAIL
  • DICTATING
  • ORGANISING A MEETING
  • DATA MANAGEMENT, RECORD KEEPING AND FILING EVENT PLANNING
  • ARRANGE BUSINESS TRAVEL & ACCOMMODATION

WEEK 5

  • BOOKKEEPING QUICK BOOKS FOR PAYROLL MANAGEMENT
  • INVOICING/PETTY CASH
  • SUPERVISING AND MONITORING THE OFFICE WORKS
  • TIME MANAGEMENT
  • MOTIVATING EMPLOYEES
  • CREATING AN EFFECTIVE CV AND COVER LETTER

WEEK 6

  • MOCK EXAM
  • FINAL EXAM

 

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