Office Administration and Skills Diploma

What will I learn

The course provides the the opportunity to gain recognised
skills in:
 Microsoft Word, Excel, Powerpoint and Outlook
 Diary management, record keeping and filing
 Business, report and e-mail writing
 Handling confidential documents
 Taking notes and meeting minutes
 Arranging interviews and bookings
 Delivering mail
 Dictating, speed reading and speed typing
 Creating an effective CV and cover letter
 Receptionist and customer service skills

DURATION: 5 WEEKS (SATURDAY & SUNDAY)
TIME: SATURDAY (10 AM – 3 PM) & SUNDAY (12 PM – 5 PM)

Certification

Successful candidates will be awarded a “Diploma in Office
Skills”.

Career Paths

There are many careers open to you with this qualification, such
as:
 Office Assistant
 Administrator
 Receptionist
 Legal Secretary
 Executive Assistant
 Personal Assistant

Course Outline

WEEK 1

  • BUSINESS REPORTS AND LETTER WRITING
  • E-MAILS WRITING TIPS
  • TYPING SPEED DEVELOPMENT
  • TIPS FOR SPEED READING
  • MICROSOFT WORD
  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT OUTLOOK
  • MICROSOFT ACCESS

WEEK 2

  • DIARY MANAGEMENT
  • HANDLING CONFIDENTIAL DOCUMENTS
  • SUCCESSFUL MEETING MINUTES
  • NOTE TAKING
  • DOCUMENT PROOFREADING
  • APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

WEEK 3

  • DELIVERING POSTAL MAIL
  • DICTATING
  • CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
  • ORGANISING A MEETING
  • DATA MANAGEMENT, RECORD KEEPING AND FILING
  • EVENT PLANNING
  • ARRANGE BUSINESS TRAVEL & ACCOMMODATION

WEEK 4

  • BOOKKEEPING
  • QUICKBOOKS FOR PAYROLL MANAGEMENT
  • INVOICING/PETTY CASH
  • SUPERVISING AND MONITORING THE OFFICE WORKS
  • TIME MANAGEMENT
  • MOTIVATING EMPLOYEES
  • CREATING AN EFFECTIVE CV AND COVER LETTER
  • JOB FUNCTIONS AND DESCRIPTION OF OFFICE ADMIN & MANAGER

WEEK 5

  • MOCK EXAM
  • FINAL EXAM
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