Executive Secretarial and PA course

What will I learn

Understand the role of a PA, secretary or assistant and the skills needed to fulfill the role.
 Have knowledge of good communication skills, including how to be assertive and listen well.
 Learn more about business writing skills.
 Recognise the different working and management styles to enable you to work better with your boss.
 Understand how to better your diary management, scheduling and time management skills.
 Have knowledge of how to organise a successful meeting.
 Learn how to write and layout and a meeting agenda.
 Understand the importance of office ergonomics.
 Learn how to use Microsoft Office for business documentation

DURATION: 5 WEEKS (SATURDAY & SUNDAY)
TIME: SATURDAY (10 AM – 3 PM) & SUNDAY (12 PM – 5 PM)

Certification

Successful candidates will be awarded a certificate in “Secretary and Personal Assistant Training”.

Career Paths

With this qualification you can be a:
 Secretary
 Personal Assistant
 Legal Secretary
 Medical Secretary

Course Outline

WEEK 1

  • JOB FUNCTIONS & DESCRIPTION OF A SECRETARY/ AND PA
  • DIARY MANAGEMENT BUSINESS REPORTS & LETTER WRITING E-MAILS WRITING
  • TIPS HANDLING CONFIDENTIAL DOCUMENTS
  • SUCCESSFUL MEETING MINUTES
  • NOTE TAKING
  • DATA MANAGEMENT, RECORD KEEPING & FILING

WEEK 2

  • APPOINTMENT BOOKING & ARRANGING
  • INTERVIEWS DELIVERING
  • POSTAL MAIL
  • DICTATING
  • CUSTOMER SERVICE & TELEPHONE
  • HANDLING SKILLS ORGANISING A MEETING
  • BOOKKEEPING INVOICING/PETTY CASH

WEEK 3

  • DOCUMENT PROOFREADING
  • QUICKBOOKS FOR PAYROLL MANAGEMENT
  • TIPS FOR SPEED READING
  • CREATING AN EFFECTIVE CV AND COVER LETTER
  • TIME MANAGEMENT
  • MOTIVATING EMPLOYEES 

WEEK 4

  • TYPING SPEED DEVELOPMENT
  • MICROSOFT WORD
  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT OUTLOOK

WEEK 5

  • MOCK EXAM
  • FINAL EXAM

 

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