Customer Service Certification & Trainings

Certified Support Professionals (CSP)

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.




Who Should Attend

  • Supervisors
  • Team leads
  • Bank Operations Staff
  • Any members of the organization that interact with customers

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only).


  • Weekends (Saturdays only): 4weeks

SCP Career Certification Exam

Online Certification Exam administered at the completion of the class, successfully students become Certified Support Professional (CSP).

Cedars&Oaks Consults Ltd. is the sole licensed partner of Service Strategies Corporation USA in Nigeria. REGISTER NOW