Customer Service Certification & Trainings

Certified Field Service Engineer (CFSE)

One of the key performance indicators for field service engineers, technicians is their abil¬ity to effectively communicate with customers. Achieving “trusted advisor” status with the customer depends on the technician’s ability to resolve issues efficiently and communicate the inherent value of the service.

This program provides audience with the professional skills needed to represent your company and satisfy customers in today’s competitive environment. They will leave the program feel¬ing motivated and excited about their job, and ready to deliver world-class service.

Who Should Attend

  • Engineers
  • Technicians
  • Architects
  • Anyone in contact with a customer.

Mode of Training

  • Online training
  • Class room training (Lagos, Port Harcourt & Abuja only).


  • Weekends (Saturdays only): 4weeks

SCP Career Certification Exam

Online Certification Exam administered at the completion of the class, successfully students become Certified Field Service Professional (CFSP).

Cedars&Oaks Consults Ltd. is the sole licensed partner of Service Strategies Corporation USA in Nigeria. REGISTER NOW