CERTIFIED CUSTOMER SERVICE LEADER (CCSL)
This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employer’s value, and exhibit commitment to professional growth.
Who Should Attend
* Team Leads
* Service Professional
* Service Quality Institute
* John Tschohl Service Strategy Introduction.
* Feelings for Professionals Seminar
* Leading Empowered Teams Seminar
Duration & Date
* June 25-28,2014.